CLICK
for
Course dates

 

 


Time remaining before this course:
2015-02-11 09:30:00 GMT+00:00
 

2 Day PA to Executive PA Performance Development Programme 

DATES:
 
11+12 Feb 2015
11+12 Mar 2015
22+23 Apr 2015
21+22 May 2015
24+25 Jun 2015  
DURATION: 2 Day Seminar
 
SUITABLE FOR: PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance
 
OBJECTIVES: By the end of the course you will:
  • Understand the role of the Executive PA and others expectations
  • Know how to build a more successful working relationship with your manager
  • Understand the principles of assertive behaviour and how to communicate confidently
  • Be able to plan and monitor ongoing tasks and projects successfully
  • Be confident to contribute effectively in meetings
  • Know how to manage your time more effectively
  • Be able to develop your role and take accountability
  • Have tips and techniques for analysing problems and making decisions

     

FROM PA to EXECUTIVE PA
DAY ONE

 

FROM PA to EXECUTIVE PA
DAY TWO


INTRODUCTION

  • What we are going to cover

  • What are your priorities?

THE ROLE OF THE PA / EXECUTIVE ASSISTANT

  • What skills and qualities you need to provide the proactive support your manager expects

  • Understanding the role of management and where your contribution fits

  • Knowledge & awareness of the Four Working Styles

  • Working in partnership with your executive

  • Identifying your strengths and aspects for development

UNDERSTANDING THE REALITY OF YOUR JOB

  • Analysing your role

  • Diary management

  • Managing yourself, your manager and the workload

  • Setting priorities and achieving deadlines

COMMUNICATIONS

  • Effective Listening, hear what people are really saying

  • How good are your communication skills?

PREPARING AND PRESENTING INFORMATION

  • On your own behalf / on behalf of your executive

BUILDING CONFIDENCE AND ASSERTIVENESS

  • Your comfort zone and how to move beyond it

  • Recognise and overcome barriers to success

  • What is assertive behaviour and how to apply it

  • Communicating more effectively with your executive and other team members

  • Positive thinking building on a firm foundation

 


DECISION MAKING / PROBLEM SOLVING

  • The key steps when identifying issues

  • Developing a logical and objective approach

  • Looking at a decision from all point of view

  • Increase lateral thinking skills

TAKING MORE CONTROL AND RESPONSIBILITY

  • Coping with “unreasonable” demands

  • Managing interruptions

  • Prioritising your work

  • Successful delegating

MANAGING SMALL PROJECTS/EVENTS

  • How to plan and think ahead for success

  • Tools and techniques to use

  • Monitoring to achieve the objective

LEADERSHIP MOTIVATION TOOLS

  • Increasing your motivation to lead

CONTROLLING YOUR ANGER
BEFORE IT CONTROLS YOU

  • Understand what causes your anger

  • Manage and reduce your angry reactions

  • Use problem solving / communication skills

SUPPORT FROM PROFESSIONAL ORGANISATIONS

  • Web sites

  • Publications

REVIEWING ACTION PLANS FOR CHANGE

 

YOUR PRACTICAL CASE STUDIES

  • Exercises based on real tasks and scenarios – Work in pairs and teams to consolidate skills

  • Opportunity to bring your current work issues to share and solve!

 

This course has taught me loads! Bite size info for me to carry with me always. I feel much more confident with myself and I know my performance will improve when I apply what I have learnt.



 

    


 

 

To book
your course
 or for FREE
 friendly advice,
click below
  

 

 

 

( 020 7256 6668

       



  HOME   INVEST IN YOUR TEAM   INVEST IN YOUR CAREER   ABOUT US   COURSES   CONTACT US  

MICROSOFT   SHORTHAND   KEYBOARD SKILLS   DIPLOMAS   BOOKKEEPING   SEMINARS   QUALIFICATIONS   COURSE DATES  

PITMAN TRAINING LONDON
CITY WEST END BANK MOORGATE OXFORD CIRCUS
MICROSOFT OFFICE SKILLS KEYBOARD TYPING IT SHORTHAND ACCOUNTS BOOKKEEPING SECRETARIAL DIPLOMAS LEGAL SECRETARY
LEGAL MEDICAL SECRETARY PA ILEX ECDL MOS EXAMS MICROSOFT WORD EXCEL POWERPOINT ACCESS OUTLOOK FRONTPAGE 2003 2007
SALISBURY HOUSE LONDON WALL LONDON EC2M 5QQ
WALMAR HOUSE 288 REGENT STREET LONDON W1B 3AL